Carnival City Casino Identity Verification Policy
This policy sets out the identity verification requirements and procedures applicable to all persons seeking to access gaming facilities, register for membership programmes, or participate in promotions at Carnival City Casino, operated by Sun International in Gauteng, South Africa.
1. Purpose and Scope
Identity verification at Carnival City Casino serves to ensure compliance with the National Gambling Act of South Africa, prevent underage gambling, support anti-money laundering obligations, and maintain the integrity of loyalty and promotional programmes. All guests and members are subject to these requirements when accessing specified services or facilities.
2. Mandatory Verification Requirements
2.1. Sun MVG Membership Registration
Registration for the Sun MVG loyalty programme requires submission of proof of identity. Acceptable documents include a valid South African identity document or passport. Registration may be completed in person at any Sun MVG desk within the casino or online via the Sun International portal. Online registration requires entry of the South African identity number and gender. No membership card will be issued without verified identity documentation.
2.2. Promotional Participation
Participation in casino promotions and prize draws requires identity verification at the point of prize collection or eligibility confirmation. Security checks involve verification of the identity number or date of birth against the details provided during registration. Prizes will not be released until identity has been confirmed.
2.3. Access to Exclusive Areas
Entry to the Club Privé gaming area, reserved for Sun MVG Diamond and Platinum members, requires presentation of a valid membership card linked to verified identity. Access may be refused if identity cannot be confirmed or if membership status cannot be validated.
3. Acceptable Identity Documents
The following forms of identification are accepted for verification purposes:
- South African identity document (green barcoded ID book or smart ID card)
- Valid South African passport
- Valid foreign passport (for non-residents)
Documents must be original and current. Expired documents, photocopies, or digital images are not accepted for initial verification. Documents must display a clear photograph, full name, date of birth, and identity or passport number.
4. Verification Procedures
4.1. In-Person Verification
Guests presenting identity documents at Sun MVG desks or security checkpoints must surrender the document for inspection. Staff will visually verify the document’s authenticity, compare the photograph to the bearer, and record the identity number and date of birth in the membership system. The document will be returned immediately upon completion of the check.
4.2. Online Registration Verification
Online registration via the Sun International portal requires manual entry of the South African identity number. The system performs a format validation check using the Luhn checksum algorithm to confirm the number’s structural validity and extract the date of birth. This check does not confirm ownership or query government databases. First-time use of facilities following online registration may require presentation of the physical identity document for confirmation.
4.3. Ongoing Security Checks
Random security checks may be conducted at any time within the casino premises. Guests and members may be required to present identification to security personnel or management upon request. Failure to produce valid identification when requested may result in suspension of gaming privileges or removal from the premises.
5. Data Handling and Retention
Identity information collected during verification is recorded in the Sun MVG membership database and stored in accordance with South African data protection legislation. Identity numbers, dates of birth, and document types are retained for the duration of membership and for a period thereafter as required by regulatory obligations. Identity documents are not retained in physical or digital copy form except where required by law enforcement or regulatory authorities.
6. Age Verification and Prohibition
The National Gambling Act prohibits persons under the age of 18 from entering gaming areas or participating in gambling activities. All identity verification procedures include confirmation of age. Any person unable to provide proof of age will be denied access to gaming facilities. Identification may be requested from any person whose age is in doubt, regardless of appearance.
7. Refusal and Suspension
The casino reserves the right to refuse membership registration, deny access to facilities, or suspend existing membership if identity cannot be verified, if documents are suspected to be fraudulent, or if information provided is inconsistent with records. Refusal or suspension will remain in effect until satisfactory verification is completed.
8. Smart Card and Gaming Systems
Gaming at slot machines requires use of a smart card linked to a verified Sun MVG membership. Cards are issued only after identity verification is complete. Use of another person’s card is prohibited and may result in termination of membership and forfeiture of credits or winnings.
9. Contact for Verification Queries
Queries regarding identity verification requirements or procedures may be directed to the membership services team at [email protected] or by telephone at +27 11 898 7000. Queries are addressed during normal business hours.
This policy is subject to amendment in accordance with changes to applicable legislation or operational requirements. Members and guests are responsible for ensuring compliance with current verification requirements at the time of each visit.